Role: CRM Analyst

Department: Sport Retail Division

Reports to: Head of Sport Retail Division

Key Responsibilities:

· Analyse customer data to define audiences based on behaviour, demographics, and purchase history.

· Develop targeted marketing campaigns and sales strategies tailored to various customer groups.

· Collaborate with sales and marketing teams to ensure CRM data aligns with overall company objectives.

· Generate and present regular reports on CRM performance metrics.

· Monitor customer satisfaction and track post-sale support interactions, identifying opportunities to improve customer retention and loyalty.

· Identify and leverage emerging trends and technologies to enhance CRM effectiveness and customer engagement.

Requirements:

· Approximately 1-3 years of experience in CRM, marketing, or sales.

· Bachelor’s Degree in Marketing, Business Administration, or a related field.

· Strong attention to detail and organizational skills.

· Proficiency in CRM software.

· Expertise in data analysis and customer segmentation.

· Ability to create reports and dashboards.

· Database management experience.

· Effective communication and teamwork skills.

· Take a proactive approach to resolving conflicts and managing time effectively.

· Desired language skills: Azerbaijani - Fluent, Russian-Advanced, English-Intermediate.

Working Conditions and Benefits:

· Work Hours: 09:00 - 18:00, Monday to Friday

· Competitive salary, based on experience and interview results.

· Opportunities for career advancement

· Professional work environment with ongoing development opportunities

· KPI bonuses

· Voluntary medical insurance

· Corporate mobile plan

· Employee discounts

· Partner discounts (restaurants, education, travel and others)

Interested candidates should send their CVs to hr@blueplanet.az with the position title in the subject line. Only candidates whose resumes fully match the job specifications will be contacted.

CRM Analyst

Həyatınızın yeni səhifəsini Blue Planet ilə başlayın!